SUPPORT CENTER
Frequently Asked Questions
Everything you need to know about VertRoute courses, access, payments and support.
How do I access my purchased courses?
After payment completes you receive instant access via your VertRoute account. Courses appear in your personal dashboard immediately and are available 24/7 on desktop or mobile.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay and bank transfers for enterprise licenses. All payments are processed securely through Stripe.
Can I request a refund?
Yes, you have a 30-day money-back guarantee from the date of purchase. No questions asked. Contact [email protected] for refunds.
Do courses come with certificates?
Every course includes a verifiable digital certificate of completion on successful finishing. Certificates are issued in PDF format and can be shared on LinkedIn.
How much time do I get access to the material?
Lifetime access is granted for all one-time purchases. Subscription plans remain active for the duration of your active billing cycle.
Where can I get technical help or report issues?
Our support team is available via email and live chat within your dashboard. Average response time is under 3 hours during business days.
Are courses available on mobile devices?
Absolutely. All content is responsive and fully accessible on iOS and Android browsers. Downloadable offline versions are also available for premium users.